Last updated: September 2026
This is a practical commercial policy, not a substitute for legal advice. Where the law of your country gives you a stronger refund, withdrawal, or cooling-off right, that right applies instead of the terms below.
If, due to an error, bug, or crash on Sellovate AI's side, you are unable to use the Service for more than 3 days within a paid month, you are entitled to a full refund for that month's subscription fee. Contact us with your restaurant name and the dates affected — see our Contact page.
For shorter provider-side outages that don't meet the 3-day threshold above, we may offer a reasonable service credit (extra days added to your subscription) at our discretion, reflecting the affected period.
We do not provide refunds for issues on the restaurant's own side, including but not limited to: slow or unavailable internet connection, printer or local hardware failure, relocating or closing the restaurant, or any other circumstance outside Sellovate AI's platform itself.
You may stop future renewal at any time by simply not submitting a new payment for the next period — we do not auto-charge any card or account. Cancelling does not refund a period you've already paid for and used, except as described above.
If you believe you were charged in error or charged twice for the same period, contact us with your payment proof. Verified duplicate or erroneous charges will be refunded to the original payment method.
For Owners based in South Korea, this policy operates alongside mandatory Korean consumer-protection law. For Owners based in Bangladesh, it operates alongside mandatory Bangladeshi consumer-protection law. Where local law requires a different refund outcome, local law applies.
Email us at sellovateai@gmail.com or message us on WhatsApp/KakaoTalk (see Contact) with your restaurant name, the dates the Service was unavailable, and a brief description of the issue. We aim to respond within a few business days.